Account deletion
Users may request deletion of their Privara Vault account and associated data. You do not need to be logged in to submit a request — email us using the instructions below.
How to request deletion
Send an email to:
Please include the following in your message:
- Full Name
- Email Address used on your Privara Vault account
We may contact you at that email address to verify your identity before processing the deletion.
Data that will be deleted
When your deletion request is approved and processed, we delete account-linked data including:
- Account profile
- Emergency contacts
- Medical information
- Stored documents
- Family member information
Data that may be retained
Certain records may be retained where required by law or for legitimate business purposes, including:
- Billing records required for legal and accounting purposes — retained for up to 7 years
Processing timeline
Deletion requests are processed within 30 days of verified receipt. You will receive confirmation at the email address associated with your account once deletion is complete, when applicable.
Questions
For privacy-related questions, see our Privacy Policy. For other support topics, visit Support.